CUSTOM ITEMS

Due to the nature of the product we unfortunately can't cancel or offer returns for custom orders. We only offer replacements. 

NON-CUSTOM ITEMS

You may return a product for up to 30 days from the date of delivery. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Your refund will be issued upon receipt of the return merchandise to the original form of payment.

If you would like to make an exchange, we will accept an exchange as long as you contact us within 30 days of the delivery date. We will either issue store credit for what was spent upon arrival or we will process the exchange for you. 

Refunds may take 3-7 business days to process, and may take longer depending on your financial institution. Refunds for orders that used Afterpay may also take longer to process.

*Free Returns within the United States only.

*If you choose to return your item(s), shipping fees will not be refunded.

*All products have a 30 day warranty

Easy Return and Exchange Process: 

1. You can start your return process by going through our contacting customer support. If you would like a refund, request a return package that includes instructions and a return shipping label. If you would like to make an exchange, request an exchange package.

2. Ship your return, including our filled-out return form.

3. When we receive your return, it will be processed in under 24 hours. Once it is processed, your full refund will be given. Please note that refunds can take up to 3 business days to be returned to your account. If you're requesting an exchange, the merchandise you requested in your exchange form will be shipped immediately once your return is accepted, granted that they're in stock.

Shipping

Non-custom orders are shipped out within 24 hours of purchase. 

Custom orders may take up to 25 business days to make

We provide excellent, reliable shipping services within the United States, to Canada, and the rest of the world. All shipping services include tracking information.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. Please allow up to 24 hours for your tracking information to be updated. 

Shipping times are only estimates and unfortunately, cannot be guaranteed. 

**Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

**Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

How to View the Projection:
1. Hold the pendant close to your eye or use your phone's flashlight to project the image onto a surface.
2. Enjoy the magical moment as the hidden photo is revealed.

Embrace the magic of memories with our custom projection necklace and keep your loved ones close to your heart.

Order Now and make your moments last forever.